Staff not being able to control certian situations

Discussion in 'General' started by that_guy_n8than, Dec 6, 2017.

  1. that_guy_n8than

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    Hello, My name is Itz_N8, or Nate for my friends. I was just in a situation revolving a scam. I was doing inter-planet trades for top ranks. I thought the deal was going well untill he logged and took the top rank. Im not really worried about that part though. I kept tabs on the person who scammed me, McFame, and I cant make this up, he uses both the rank quests the very next day. On a side note, I believe cosmic staff Is very well equipped to do their job and I do believe they do it well. I have played almost evey map since void came out, I was away for a while, and I played ice before void. I have been here for the better for 5 or 6 years. I have seen most of the staff grow and what this server has become. I love cosmic, I won't ever go anywhere else bc of the staff. Saying that, I do not belive staff is being used very effectivley. As soon as the scammer item'd the rank quest I messaged a certian moderator. It was brought to my attention that he was not able to do anything in this situation. Which had me confused not going to lie. I have seen smaller servers do alot more for alot less. I just belive Cosmic should incorporate another set of staff into the server specifiicly for interveinging in people's problems AT THAT MOMENT. I understand staff are not just on the server to do staff things, everyone wants to have fun and I get that. I also think that there are people more than willing to dedicate their time to just helping people. And im not saying this because I wan't my top rank at all. Im sitting at 250million with an exe+ waiting to sell and full phantom set. The rank is not that important to me, the service to the people is. I belive both parties could have been froze, brought into teamspeak or discord or whatever, so that the situation can be resolved. Thank you for listening to me ramble on and on and I hope that cosmic staff takes this to heart. <3
     
    #1
    • Agree Agree x 1
  2. Mr_PlayMore

    Mr_PlayMore Active Member
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    to many words -1 potato elephant icecream
     
    #2
  3. ForumAppealingAcceptAccPl

    ForumAppealingAcceptAccPl Well-Known Member
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    I’m not reading this
     
    #3
  4. Mivo12345

    Mivo12345 Well-Known Member
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    If you dont record staff cant do anything
     
    #4
  5. Mrfu_Sloth

    Mrfu_Sloth Member
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    Good idea I think this is why cosmic is looking for new staff members as they reset staff applications to beable to go through it freshly
     
    #5
  6. MrTanager

    MrTanager Cosmic Client v2.0 Beta Tester
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    If you get scammed you should’ve been recording them then made a ban report. Once they get banned the situtation is dealt with. Even if they get unbanned after the 5-30 days offense bans they would not be able to scam anyone else because it would be on the ban panel where everyone can see and know to not do deals with them :)
     
    #6
    • Agree Agree x 2
  7. that_guy_n8than

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    I did record it... I have been here a long time I know what to do in these situations xD
     
    #7
  8. ypperin

    ypperin Community Manager
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    So then you understand that a staff member can't:
    1. Put you ahead of others who have submitted ban reports (that wouldn't be fair)
    2. Verify your story or personally go through your report because of 1 above
    Take a moment, post the ban report and know that it will be looked into.
     
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  9. TheBlueDefender

    TheBlueDefender New Member

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    take the time to post the video as a ban report. It is not right to expect the server staff to take a side without properly seeing the evidence. Also more than 1 staff member probably make the overall decision
     
    #9
  10. EliteDarkSoul

    EliteDarkSoul Well-Known Member
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    Too long to read someone give me a shorter version
     
    #10
  11. TheBestwimpy

    TheBestwimpy Active Member
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    Server wasn’t around 5 years ago I believe
     
    #11
  12. cooljzz

    cooljzz Member
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    welcome to cosmic ;)
     
    #12
  13. that_guy_n8than

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    That is why I am suggesting a "fast action" team. There are more than enough people that are willing to do this. They respond to situations like this. If someone messaged me and said this kid scammed me top rank and hes still on, that would be declared a"fast action" situation. There can be different tier's of urgency the same there are as different tiers for times you have scammed and increases in ban time with it etc etc. Everything has tiers. Im just saying a team that can respond to "Urgent" situations would not be a bad idea. In this situation I messaged the person and it could have been taken care of it there was something like this. Now that person has used both ranks and it would not be possible to get them back. Whereas, if there was an intervention team, I message this guy scammed me top rank, both of us get frozen and it will get resolved. People already get ss'd for hacking why not add top rank or hundereds of millions of dollar scams to that list too
     
    #13
  14. ypperin

    ypperin Community Manager
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    The team works as quickly as they can.
     
    #14
  15. ItsStylux_

    ItsStylux_ Member
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    Its not the staffs fault you got scammed. The staff doesn't have to do anything and the player isn't forced to give the rank back. They just have to face the ban. They don't have to do anything without you making a ban report.
     
    #15
  16. LightningBoy33

    LightningBoy33 Cosmic Client v2.0 Beta Tester
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    The cosmic staff team are extraordinarily good at what they do and are as efficient as humanly possible. It's just not practical to go through logs to verify every single scam. When you do trades, especially not directly through the /trade menu, you should always make sure to record. If you're not sure how to do this I advise searching up bandicam or OBS. If your evidence is sufficient and it is the players first offence for scamming then they will receive a 5 day ban.
    To generalise and not name names - a week or so ago I was scammed of a 4'th rank on whilst doing cross planet trades. I was recording and subsequently the player was banned for 5 days.
    If you did record your trade then upload the video to youtube and then post a ban report Here! (click)
     
    #16
  17. that_guy_n8than

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    Also is there a reason there hasn't been a ban report accepted since saturday? Has the forums not updated or...
     
    #17
  18. MrSplash_

    MrSplash_ Member
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    thats a good point, but calvin is the only member of staff that is currently doing ban appeals, as only admins can do those. Except he just got IP banned so dont know whats happening there....
     
    #18
  19. oSavaqe

    oSavaqe Well-Known Member
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    Reason should clarify why?
     
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  20. Jamiroquai

    Jamiroquai Member

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    I've been playing here for 5 or 6 years too
     
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