Hellllllooo cosmonauts! As you guys may know, I'm one of the three new helpers, along with @Minechat and @Alston_15 . During my time as a Helper, I realized that a looooot of players on many of the planets I visit ask very similar questions. For those of you that are new to the server and are still trying to navigate forums and get into the hang of things, this thread is for you! I'll be compiling many of the questions that I get asked in forums and in-game for you guys to see here in this FAQ thread. Enjoy! Q1: Player xxxx is hacking, can you please come record him? If a staff member teleports to you, often a player breaking the rules will stop. Helpers are required to provide evidence just like players. Once a staff member is spotted the chance of catching someone breaking the rules is greatly reduced. That's why we have a reporting process for you! Please record him yourself. If you don't have a recording software downloaded as of yet, there are plenty of free ones out there, like: Screencast-o-matic: https://screencast-o-matic.com/home Bandicam: http://www.bandicam.com/free-screen-recorder/ After recording the hacker, please upload a ban report using this link: http://forum.cosmicpvp.com/link-forums/submit-a-ban-report-here.61/ Remember, only VIDEO EVIDENCE can be accepted! Make sure your videos are clear, consist of the full screen, and set to public/unlisted. You must be signed into your forums account in order to make a ban report. Q2: My alt/friend/brother/sister/etc got banned for hacking, but it wasn't his/her fault. Please unban him. Only the server administrators can unban players. The best course of action to take would be to submit a ban appeal here: http://forum.cosmicpvp.com/forms/ban-appeal-form.1/respond Please keep in mind that we get a lot of appeals, so please be patient and allow some time for the admins to reply to your appeal. You must be signed into your forums account in order to make an appeal. Q3: How do I apply as a Helper? Use this link: http://forum.cosmicpvp.com/link-forums/submit-a-staff-application-here.62/ Keep in mind that there are a HUGE amount of applications coming in, so again, please be patient. Submit one application and wait for a reply. If you are rejected (sad face), please wait one month before reapplying! Q4: Is scamming against the rules? Yes, scamming is against the rules. I would recommend recording all trades that you do, just in case. Keep in mind that in order for a scam report to be accepted, it must Clearly capture the scammer's username Show that both parties accept and understand the deal - Best way to do this is to go through the deal with the other player on video, then asking if they accept the deal. Remember to get all this on video! The other guy has gotta scam you For a full list of rules that every cosmonaut must follow, see this thread: http://forum.cosmicpvp.com/threads/official-cosmicpvp-in-game-rules.295/ Q5: Can you give me a legendary drop package, some money, then summon an envoy? Unfortunately, helpers and moderators do not have the perms to do this. Our job is in our titles, we help and we moderate. As a helper, the three big commands I have access to is /warn, /tempmute and /kick. Nothing else that gives me an unfair advantage. Q6: Do you get free stuff? Do you have a Helper kit? Again, the job is in the title. My job is to help you guys out. If the staff team gets free ranks, kits and perks, that would be extremely unfair to everyone else. When I visit planets to check out chat, I miss my /fly, my /fix and even my /near. On a lot of planets, the staff team are just plain ol' trainees. Q7: Are you there? Can you help me? Hello? Are you there? Hello? Are you afk? Hello? Can you help me? I need help. Hello? I have a question, can you help? I try my best to reply to everyone that messages me or needs something in chat. If I don't reply straight-away, please try once or twice more. If I don't reply, chances are I'm afk, sorry! Q8: When is xxxx planet resetting? I won't know until you know. The only way I can find out for sure is when ypperin posts a server announcement. Until then, there is nothing I can do, sorry! Q9: I found a bug, fix it please. I'm just a simple cheese that does not know how to code. To get the bug into the attention of the people that do, please fill out a detailed bug report at: http://forum.cosmicpvp.com/link-forums/submit-a-bug-report-here.56/ Q10: I bought xxxx from the server store half an hour ago and I still haven't recieved it yet, what do I do? Please fill out a purchase help report here: http://forum.cosmicpvp.com/link-forums/submit-a-purchase-help-request-here.55/ OR Email the nice folks at email@example.com Note that you must be signed into your forums account in order to submit a purchase help report. Q11: Why did you warn me for spam? I wasn't spamming! Please keep similar messages at least 20 seconds apart <3 Q12: Can I inside my faction? Yes, it is allowed, but it's also mean ): Q13: What do I keep after a planet resets? You keep all ranks, gkits and titles after your planet resets. Even ones that you get from envoys and crates! Everything else, you lose. Q14: Are minimaps allowed? Minimaps that do not show players, mobs and caves are allowed on Cosmic. For a better idea of which mods are/aren't allowed, see this thread: http://forum.cosmicpvp.com/threads/mods-clients-on-cosmic-pvp.23058/ Q15: I don't understand the custom enchants, can you please explain them to me? Personally, I think Cosmic is great because of its custom enchants. It's what makes the server unique, but I get it, it can be confusing, especially if you are a new player. See this thread for a complete list of custom enchantments! http://forum.cosmicpvp.com/threads/updated-enchantment-list.297/ Q16: Does Cosmic have a TeamSpeak3 server? Yes we do, the server address is: ts.cosmicpvp.me See this more detailed thread on how to connect! http://forum.cosmicpvp.com/threads/how-to-join-cosmicpvps-teamspeak.8713/ Q17: When is the envoy? There is no way of predicting when an envoy will be exactly, but I find they are usually 20-40 minutes apart. There is a timer at spawn that shows when the last envoy was so you can be better prepared. That's all, folks! If you have any other questions, post them below or send me a message on forums and I'll do my best to get back to all of you. I LOVE YOU ALL, STAY PRETTY. Thank you to @cksoccer for helping me out with this.