Cosmic has an online store where players can purchase many things with in-real-life money. You can find it here.
/kit - Select a kit (24h cool-down on rank kits 72h cool-down on gkits) Don't forget to do your /kit starter every day!
/confirm - confirm a purchase (must be done on the planet you purchased the package for)
If you don't receive a purchase, here's what to do:
Step 1: Join/re join the planet. (if it's VIP only, please be patient and wait for a slot.)
Step 2: While you're on the planet, try /confirm.
Step 3: If you still don't have it after that, post a purchase help thread here.
Step 4: Sit tight and be patient.