Knowledge Base of: Contacting Staff

  1. How can I contact staff if I need help? 183 Views

    If you require assistance and none of the Knowledge Base options seem to fit your situation there are a few ways you can contact staff.

    1. Create a forums account, verify your email address and submit a support ticket here:
    https://forum.cosmicpvp.com/support-tickets/open?open=1
    Remember to select the proper department from the drop down menu by clicking beside "Department"
    Remember to fill out all fields
    If you can't find a piece of information (such as a transaction ID number) please write that in the slot provided

    2. Log in to your forums account and message any of our Administrators directly by:
    Click the envelope at the top of your forums screen
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    Click the "Start a Conversation" button on the top right
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    Enter the staff profile names of the staff members you wish to include in the message (note you cannot message directly some members and may have to select a different administrator who will forward urgent messages along).


    3. If you are having issues with a transaction specifically relating to (and ONLY relating to) a charge back please email [email protected]