Knowledge Base of: Purchase Help

  1. When I try to purchase it says there are too many Chargebacks 133 Views

    When you chargeback on any server you increase your "risk threshold". This means that, depending on a server's risk threshold you may not be able to purchase from a server.

    To be able to make a purchase you must settle your chargebacks on the server(s) you have charged back on.

    If you have charged back on Cosmic, you'll have to email [email protected].
  2. Where do I find my Transaction ID? 4,438 Views

    When you make a purchase on Cosmic you will receive a receipt from both Poofless and PayPal via email to the email provided when you check out through PayPal.

    Your Paypal transaction ID is located at the top of your Paypal receipt:
    [​IMG]


    Your Poofless Transaction ID is located in the "Information" section of your Poofless receipt:
    [​IMG]
  3. How do I take a screenshot of my receipt? 1,304 Views

    Most computers are capable of taking a screenshot using the "Prtsc" button on your keyboard or by using a screenshot program that uploads the picture automatically.

    Prtsc
    If you choose to use the Prtsc button on your keyboard you may have to use Ctrl+Prtsc or FN+Prtsc
    Open the picture using a program like paint making sure to block/remove any personal information such as:
    Your full name
    Your email address
    Your IP​
    Save the screenshot
    Upload the screenshot to an image hosting site such as Imgur
    In the case of Imgur click "New Post" at the top of the page:
    [​IMG]
    Once uploaded click "Copy" (note this will not automatically embed the photo)
    [​IMG]
    Use Ctrl+V or Right click and choose "paste" to paste the link in the space provided​


    Using a program
    You can use a program such as Lightshot or Gyazo to select a section of your screen to take a screen shot.

    NOTE: In Lightshot you are able to edit the photo right there on your screen whereas Gyazo will take a raw picture and may prevent you from removing your personal information.